Refund policy
Last updated: 14 October 2026
This policy applies to every order placed on atlasm2m.com.
1. Payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payment and handles returns.
2. Before the SIM is activated
As long as a SIM has not been activated, you can cancel the order. If you have already paid, we refund you in full.
3. After activation
Once the SIM is activated, the connectivity service has started and amounts paid are not refunded. This also applies to the current month.
4. Cancellation
There is no minimum commitment. You can cancel a line at any time. It stays active until the end of the paid monthly period and is not billed after that.
5. Billing errors
If you were charged by mistake, for example twice for the same period, we refund the amount concerned.
6. Customers in the European Union
Consumers in the European Union have a 14-day right of withdrawal. By asking for your SIMs to be activated before that period ends, you agree that the service starts right away, and you lose the right of withdrawal for the service already provided.
7. How to ask
Email Contact@tracky.ma with your order number, or contact Paddle from your payment receipt (paddle.net). Approved refunds go back to the payment method you used.
Tracky Solution · Atlas M2M · Contact@tracky.ma