Terms of service

1. The service

Atlas M2M provides multi-network M2M SIM cards and IoT eSIM profiles for connected devices (GPS trackers, telematics units, sensors), along with an online console to order, monitor and manage these SIMs.

2. Your account

You must give accurate information when you sign up and keep it up to date. You are responsible for keeping your login details safe and for any action taken from your account.

We may suspend or close an account for false information, non-payment or a breach of these terms.

3. Orders and activation

You order from your account, starting from a single SIM. Our team reviews each order, then activates the lines. We may decline an order, for example when a plan is not available in the requested zone.

Free trial: each customer can ask once for 3 free SIMs for 30 days, with 50 MB of data in total for the 3. At the end of the 30 days, you choose to continue at the normal price or to stop. No subscription is billed during the trial; only physical cards cost €2 each. After that, each SIM you keep costs €2 per month.

4. Prices and payment

Each SIM is billed monthly according to the chosen plan, at the price shown when you order. There is no platform fee. Each physical SIM card costs €2, charged once. Applicable taxes are added depending on your country.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payment and handles returns.

5. Term and cancellation

There is no minimum commitment. You can cancel a line at any time from your console or by email. Cancellation takes effect at the end of the current monthly period, and the month already started is still payable.

6. Acceptable use

The SIMs are meant for connected devices. You may not use them for illegal or fraudulent purposes, disrupt operators' networks, or work around your plan's limits. In case of abuse, we may suspend the lines involved.

7. Coverage and service quality

Connectivity runs over partner operators' networks. We do not guarantee coverage everywhere or uninterrupted availability. Locations shown in the console are derived from the network and are approximate.

8. Liability

We are not liable for indirect damages, such as lost revenue or lost data. In any case, our liability is limited to the amounts you paid us over the previous three months. These limits do not apply where the law forbids them.

9. Personal data

How we handle your data is described in our privacy policy.

10. Changes

We may change these terms. For any significant change, we will email you before it takes effect. If you keep using the service afterwards, you accept the new version.

11. Governing law

These terms are governed by Moroccan law, and disputes fall under the competent courts of Morocco. If you are a consumer, you keep the protection of the mandatory rules of your country of residence.

12. Contact

For any question about these terms: Contact@tracky.ma.